FAQ

Q. HOW DO I PLACE MY ORDER?

Beside every product is an ‘Order Now’ button for placing your order. You can also contact us directly to place any order or for inquiries.

Q. WHAT IS THE PAYMENT PROCEDURE?

At Dotto Objects you can shop with any of the following options

Wallets and UPI
Visa, Mastercard and American Express Credit Cards.
Debit card for more than 50 banks.
Cash on Delivery.

Every successful transaction will result in an email and SMS confirmation. Payment related inquiries can be sent to sales@dotto-objects.com

Q. WHAT IS THE DELIVERY/SHIPPING PROCESS?

We are available PAN-INDIA (i.e. delivery in any place in India). For overseas delivery, you need to check with us beforehand as delivery is subject to customs regulation. The order will be shipped as per time specified via email.

The shipping cost is dependent on the volume of the object and distance of your city from Ahmedabad. Once the order is shipped, generally, a third party (transporter) is responsible for the delivery.

Q. CAN I PLACE BULK ORDERS?

Bulk orders are accepted. For further inquiry, details and discounts regarding bulk orders, can be sent to sales@dotto-objects.com

Q. HOW DO I MAINTAIN MY PRODUCT? 

To ensure optimum durability of the product, following advice on the use, care and maintenance of the product and other parts of the product must be followed.

BRASS
Dampen the brass parts with a soft cloth and let it dry. In case of extreme conditions to remove tarnish, wipe the particular part with a cloth dipped in lukewarm soapy water.

LEATHER
For products with leather, dust gently with a duster or with a soft rag.

CERAMIC
Hand-wash your ceramic bowls and plates with a soft sponge after using.

UPHOLSTERY FABRIC (FOR SPECIFIC PRODUCTS ONLY)
Dirt and dust in the fabric increases break down the fibres and greatly shorten its life. Weekly cleaning with a soft brush inhibits degradation and increases longevity.

Q. DO YOU ACCEPT RETURNS?

Please read our return policy here.
https://dotto-objects.com/pages/returns